How to get help

If you are experiencing mild reactions and have Danica Health Package Use your Danica Health Package
With Danica Health Package, customers, their partner and their children up to the age of 24 who are experiencing mild reactions such as a reduced ability to concentrate and difficulty sleeping can get immediate assistance from our online psychologists. You do not need to have a doctor’s referral or to submit a claim. 

Get help here  – also outside normal business hours.
If you need to talk to a psychologist and you have Danica Health Insurance Use the health insurance
With Danica Health Insurance, customers who show symptoms of, for example, anxiety or stress due to the incident can receive psychological counselling. 

Submit a claim online or call our Health Care Managers on +45 70 25 02 03
If you need emergency crisis counselling and have Danica Health Insurance Get emergency crisis counselling
For customers who have Danica Health Insurance, we provide emergency crisis counselling over the phone in Danish and English. The helpline is open 24 hours a day, and the customer will receive crisis counselling over the phone within one hour. The customer and their co-insured family members can receive up to four counselling sessions.

Call us on +45 70 22 02 23
If you are not a Danica Pension customer

Public healthcare support for those affected
A special crisis helpline has been made available via the Danish public healthcare system, and there are several other assistance options such as BørneTelefonen (children’s helpline).

Phone number for the crisis helpline: +45 38 64 37 36
Phone number for BørneTelefonen: +45 116 111

Traumatic experiences affect us differently

It is important to be aware of any reaction in the wake of an incident like this – it may be a sign that you need professional assistance.

Typical reactions to look out for:

  • Insomnia – You may have trouble falling asleep, or you may experience nightmares.

  • Irritability – You may find it difficult to relate to other people, for example your children or colleagues.

  • Reduced ability to concentrate – You may have difficulty carrying out your everyday activities.

  • Crying – You may feel like crying in situations where you would normally not feel sad.

  • Racing thoughts – You may experience that thoughts about the experience or other issues are spiralling and you have difficulty in letting them go.