Consult a doctor when it suits you
When you book an appointment, you will be contacted by a doctor at the requested time. The doctor’s lines are open daily between 6am and 9pm – including weekends. You can consult the doctor as often as you like – without reporting a claim to us first.
Directly on your smartphone or PC
You and your family can easily consult a doctor via telephone or video consultation – whether you are at home, at the office or on holiday abroad. The doctor is always at hand.
It covers everyone in your family
You, your partner and your children under the age of 24 can all consult a doctor when you need to. However, special terms apply to your cohabitant and your partner’s children.
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You and the following family members
can consult a doctor:- your spouse/registered partner
- your cohabitant with whom you have lived in a conjugal relationship at a shared address the last two years before he/she wants to use the health package
- your biological or adopted children aged 0–24
- your spouse’s/registered partner’s biological or adopted children aged 0-24. To be covered, the child must live at the same address as you at the time when the child needs to use the health package
- your cohabitant’s biological or adopted children aged 0-24. To be covered, the child must live at the same address as you at the time when the child needs to use the health package. An additional requirement is that you and your cohabitant have been living together in a conjugal relationship and at a shared address for the last two years before the child needs to use the health package.
In order to be considered to share the same address, you must both be registered at the same official address. For children, the shared address is not considered to have ceased if a child temporarily lives in another home if such stay forms part of the child’s education – for example a stay at a continuation school (efterskole).
